Privacy Policy

Laxsara Care Healthcare Platform

Last Updated: August 22, 2025

Effective Date: August 22, 2025

Introduction

Laxsara Pvt Ltd ("we," "our," or "us") operates the Laxsara Care healthcare platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

By using our Service, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal and health information.

Information We Collect

Personal Information

Contact Information: Name, email address, phone number, address
Account Information: Username, password (encrypted), profile picture
Identity Verification: Government-issued ID numbers for healthcare providers
Professional Information: Medical license numbers, qualifications, specializations

Health Information

Medical Records: Symptoms, diagnoses, treatment history, prescriptions
Appointment Data: Consultation notes, medical recommendations
Laboratory Results: Test results from pathology labs
Prescription Information: Medicine orders, dosage instructions

Technical Information

Device Information: Device type, operating system, unique device identifiers
Usage Data: App interactions, feature usage, session duration
Location Data: GPS coordinates for ambulance services and medicine delivery
Payment Information: Transaction details (payment details are processed by secure third-party providers)

How We Use Your Information

Healthcare Services: Facilitate medical consultations, appointments, and treatment
Medicine Delivery: Process and deliver prescription medicines to your location
Ambulance Services: Provide emergency medical transportation with GPS tracking
Laboratory Services: Coordinate pathology tests and home sample collection
Payment Processing: Handle secure payments for medical services
Communication: Send appointment reminders, health updates, and service notifications
Platform Improvement: Analyze usage patterns to enhance our services
Compliance: Meet legal and regulatory requirements in healthcare
Customer Support: Respond to inquiries and provide technical assistance

Information Sharing

Healthcare Providers

We share your health information with:

Doctors and medical professionals you consult with
Hospitals and clinics providing your care
Pathology labs conducting your tests
Pharmacies dispensing your medicines
Ambulance services for emergency care

Service Providers

We may share information with trusted third parties who assist us in:

Payment processing (Razorpay and other secure payment gateways)
SMS and email communication services
Cloud storage and data hosting
Analytics and performance monitoring
Customer support services

Legal Requirements

We may disclose your information when required by:

Legal process or court orders
Government regulations and healthcare authorities
Emergency situations to protect health and safety
Investigation of fraud or security breaches

Data Security

We implement comprehensive security measures to protect your information:

Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Strict authentication and authorization for healthcare providers
Secure Infrastructure: Protected servers with regular security updates
Data Minimization: We collect only necessary information for healthcare services
Regular Audits: Periodic security assessments and vulnerability testing
Staff Training: Regular privacy and security training for all personnel
Incident Response: Procedures for handling any security breaches

Data Retention

We retain your information as follows:

Medical Records: Retained for 7 years as per healthcare regulations
Account Information: Retained while your account is active
Transaction Records: Retained for 3 years for financial compliance
Technical Logs: Retained for 1 year for system maintenance
Marketing Data: Retained until you opt out

You may request deletion of your data subject to legal and medical record requirements.

Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request copies of your personal and health information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal requirements)
Portability: Request transfer of your data to another healthcare provider
Restriction: Limit how we process your information
Withdrawal: Withdraw consent for data processing (where applicable)
Complaint: File complaints with relevant data protection authorities

To exercise these rights, contact us at privacy@laxsaracare.com

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For minors aged 13-18, we require parental consent for account creation and healthcare services.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including: